Privacy and personal information

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("Personal Information"). This Privacy and personal information clause (“Privacy Policy”) governs the manner in which your personal information, obtained through the website, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

1 Personal information

Personal Information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.

2 Use of information

Personal information that visitors submit to our website is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

3 Collection information on registered members

(1) As part of registering with us, we collect personal information about you in order for you to take full advantage of our website and book appointments. To do this it may be necessary for you to provide additional information to us as detailed below.
(2) Registration
Registration is [completely/not] optional. Registration may include submitting your [name, email address, address, telephone numbers, option on receiving updates and promotional material and other information]. You may access this information at any time by logging in and going to your account.
(3) Disclosure
Apart from where you have consented, or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

4 Disclosure

(1) Apart from where you have consented, or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
(2) We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

5 Security

(1) We strive to ensure the security, integrity and privacy of Personal Information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
(2) However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
(3) In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. HOWEVER, WE WILL NOT BE HELD RESPONSIBLE FOR EVENTS ARISING FROM UNAUTHORISED ACCESS TO YOUR PERSONAL INFORMATION.

6 Collecting information for users

(1) IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
(2) Cookies and Applets
We use cookies to provide you with a better experience. These cookies and Applets allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

7 General data protection regulation
We ensure we manage any data we collect from you in accordance with the GDPR where applicable.
8 Access to information

(1) We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
(2) In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

9 Links to other sites

WE PROVIDE LINKS TO WEBSITES OUTSIDE OF OUR WEBSITES, AS WELL AS TO THIRD PARTY WEBSITES. THESE LINKED SITES ARE NOT UNDER OUR CONTROL, AND WE CANNOT ACCEPT RESPONSIBILITY FOR THE CONDUCT OF COMPANIES LINKED TO OUR WEBSITE. BEFORE DISCLOSING YOUR PERSONAL INFORMATION ON ANY OTHER WEBSITE, WE ADVISE YOU TO EXAMINE THE TERMS AND CONDITIONS OF USING THAT WEBSITE AND ITS PRIVACY STATEMENT.

10 Problems or questions

If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.